Support

If purchased from one of our retail partners, please contact them directly as your warranty is held with them. They will then follow the process for inspection to assess this for you.

If purchased directly from the Britax online store, please email us at service.uk@britax.com with the following:

• An image or short video clearly showing the issue
• Your order number
• Your full name
• Your current address
• A contact phone number

Please use the following links to check availability online:

If the item you are looking for is not available online, you can order it from a Britax retailer near you.

Although Britax Römer child seats do not have an official expiration date as we use high-quality UV-stabilized material to prevent aging effects, we endorse the general advice of The European Nursery Products Confederation and suggest that these should be used as sensible guidelines. The count for the lifespan begins when the product is first used.

• 7 years for infant carriers, rotating car seats, forward-facing-only and rear-facing-only seats that use an integrated harness exclusively.
• 12 years for combination seats or highback boosters that allow a longer period of use and are designed particularly for older children.

We strongly recommend that the seat is replaced as the forces absorbed by the seat during an accident could lead to fine cracks in the structure which may not be visible to the eye.

For both our current product range and for products that are no longer produced, please use the following link to see our Product Support page.

Please use the link below to access our Fit Finder. The results are based on vehicles we have tested. As we cannot test every available vehicle model, we always recommend a trial fitting before purchasing a car seat.