Support

If purchased from one of our retail partners, please contact them directly as your warranty is held with them. They will then follow the process for inspection to assess this for you.

If purchased directly from the Britax online store, please email us at service.uk@britax.com with the following:

• An image/short video clearly showing the issue
• Your order number
• Your full name, current address, and a contact number

Please use the following links to view our online availability first:

If the item you are looking for is not available online, please order from your local Britax retailer.

Although Britax Römer child seats do not have an official expiration date as we use high-quality UV-stabilized material to prevent aging effects, we endorse the general advice of The European Nursery Products Confederation and suggest that these should be used as sensible guidelines. The count for the lifespan begins when the product is first used.

• 7 years for infant carriers, rotating seats, forward facing only seats and pure rearward facing seats which do have an integrated harness system only.
• 12 years for combination seats or highback booster seats which provide a longer time of use and in particular built for larger occupant stature.

We strongly recommend that the seat is replaced as the forces absorbed by the seat during an accident could lead to fine cracks in the structure which may not be visible to the eye.

For both our current product range and for products that are no longer produced, please use the following link to see our Product Support page.
SEE PRODUCT SUPPORT PAGE

Please use the following link to our Fit Finder tool. These results are based on vehicles we tested. Since we cannot test every available car model, we always recommend a test installation before buying your car seat.