Returns

You wish to return a product?

No problem. All unused items purchased in our shop can be returned to us free of charge within 30 days. Just follow the step-by-step instructions:

Step 1

If you have created an account with us, please log in. In the order history you will find an overview of your orders.
If you are not a registered customer, you can access your order via the order status. All you need is the order number and your e-mail address.
Now select the products you want to return and select a reason for the return.

Step 2

When you have selected the products you wish to return, simply click 'Send' and submit your return request to us. We will then send you a confirmation email of your return that includes a return label attached for you to print out.

Step 3

Pack the product to be returned into its original box and apply the return label to the carton.

Step 4

Take the box to a local UPS drop off location. To find your nearest drop off location, please visit https://www.ups.com/dropoff?loc=en_GB